How Zurich Insurance lifted inspection completion 87%.
Zurich Insurance Group's risk engineers certify forklifts across every region they operate in. They built immersive training in Node XR — and rebuilt how the role gets trained.
A globally distributed, safety-critical role with no shared training surface.
Zurich's risk engineers spend their days inspecting workplaces — and certifying that machinery, including forklifts, is safe to operate. The role demands consistent, region-agnostic judgement.
But the training behind it was inconsistent: classroom-based in some countries, shadowing in others, and unmeasurable in most. New hires were ramping in months, not weeks. Inspection-completion rates lagged behind targets. Subject-matter experts couldn't see what trainees actually did before they stepped onto a real site.
One immersive forklift inspection drill — built once, deployed everywhere.
Working with the Zurich L&D team, we built a 360° training scenario that mirrors the real job, scene-for-scene: arrive on site, inspect the equipment, identify hazards, make the certify-or-condemn call. Branching consequences. Every decision logged. Authored in Node XR's no-code editor in a fraction of the time a bespoke build would have taken — then deployed in one publish to VR headsets, browsers, and tablets across Zurich's regional teams.
- Inspector training that mirrors the real job, scene-for-scene
- One build. Every region. Every language.
- Live learner feedback fed straight back into Zurich's L&D loop
87% increase in inspection completion.
Source: Zurich Insurance Group L&D programme review, 2025.
"Node XR turned a classroom-bound, inconsistent training programme into a measurable, scalable drill. We are certifying more engineers, faster, with better outcomes."
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