FAQ
Getting started
Do you offer onboarding or training for our team?
Node XR is fully no-code, so onboarding is optional help for a faster rollout rather than a prerequisite.
Onboarding options
- Onboarding workshop: £2,000, optional, for hands-on help getting started
- NHS DSPT Onboarding: £1,500, bundled with the standard workshop
- Enterprise: up to 50 creator workshop hours and a content build retainer
Ongoing support by plan
- Pilot: priority support with a 24-hour SLA
- Professional and Faculty: a named engineer with a 4-hour SLA
- Enterprise and Institution: a dedicated customer success manager and on-site quarterly business reviews
No setup fee
There are no setup fees: you pay the plan price, and onboarding is an optional extra. Most first-time creators publish a working scenario within 20 minutes.