Zurich Insurance Group rebuilt its forklift inspection training as an immersive Node XR scenario and now trains every engineer who certifies a forklift, across every region, from a single build — recording an 87% increase in inspection completion against its previous training programme, with engagement on the module up 47%.
Key takeaway: Spatial, sequential procedures — inspections, walk-downs, permit-to-work checks — are exactly where slide-based e-learning fails and immersive scenarios excel. One build deployed to every region is what makes the economics work at enterprise scale.
The problem: consistent inspections, inconsistent training
Certifying equipment inspections is exactly the kind of training that classroom sessions and slide-based e-learning handle badly. The job is spatial — walk around the machine, check the right points in the right order, spot the defect that doesn’t announce itself — and the workforce is distributed across regions, languages and schedules. Traditional delivery meant either flying trainers around or accepting that completion and consistency would drift.
The build: the real job, scene for scene
Zurich’s training mirrors the actual inspection workflow — scene-for-scene, decision-for-decision. Engineers walk the inspection in an immersive scenario, make the calls they’d make on the floor, and see the consequences of a missed check rather than a generic “incorrect” message.
Because Node XR deploys one build to every device, the same scenario runs on headsets where sites have them and in the browser where they don’t — no separate builds per region, and localisation handled within the same project rather than as a re-production job.
Three things mattered most in this rollout:
- Fidelity to the job. Inspector training that mirrors the real task, not an abstraction of it
- One build, every region, every language — no per-market production cycles
- Live learner feedback fed back into the L&D loop, so the programme improves from real usage data (how tracking works)
The results
An 87% increase in inspection completion versus the previous programme (2025), and engagement up 47% since the rebuild. In the words of Zurich’s Head of Engineering: engineer feedback keeps asking for more scenario-based modules — the team is now scoping the next three.
What this means if you run technical training
Equipment inspection, plant walk-downs, permit-to-work checks, site inductions — any procedure that’s spatial and sequential fits this pattern. The build-once-deploy-everywhere model is what makes the economics work at multi-region scale, and the per-learner decision data is what turns “training completed” into evidence an auditor will accept.
The short answer
Zurich Insurance Group replaced classroom-and-slides inspection training with one immersive Node XR build that runs in every region and language — and inspection completion rose 87% while engagement climbed 47%. If your training is a spatial procedure done across sites, this pattern transfers directly.
Read the full Zurich customer story, see the health & safety use cases, or book a demo — we’ll build a slice of your inspection workflow live on the call.